Conflict Resolution in the Workplace

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We all have our own needs, wants, goals and values. However, we must work together and build relationships to achieve most of goals we have in our lifetimes, such as achieving workplace objectives, marriage, creating a family, and contributing to society.

This course will cover the following topics:

  • Conflict in the Workplace
  • Why conflict occurs
  • Ways of Resolving Conflict
  • Counterproductive Behaviours
  • Types of bias
  • Bias & Unconscious Bias
  • Conflict Resolution Process
  • Identify the issue
  • Listen, be respectful and build trust
  • Seek to Understand
  • Explain how you feel
  • Ask the person to work with you to find a solution
  • Agree on actions
  • Working with Difficult People

Course Content