Australia Post – Managing Challenging Callers Training Program Post-Program Knowledge Test

Managing Challenging Callers Training Program Post-Course Knowledge Test

The Kirkpatrick four-level training evaluation model is a guide to understanding how effective the implementation of the training program is.  We ask that you complete this pre-course knowledge test before engaging in any of the program content.

After the training program, the quiz is repeated to help identify your learning across the program.  The quiz makes up one of a few components that will inform Australia Post and WorkPlace Interventions whether the learning is being applied and positively impacting your role and the organisation as a whole.