The Kirkpatrick four-level training evaluation model is a guide to understanding how effective the implementation of the training program is. We ask that you complete this pre-course knowledge test before engaging in any of the program content.
After the training program, the quiz is repeated to help identify your learning across the program. The quiz makes up one of a few components that will inform Australia Post and WorkPlace Interventions whether the learning is being applied and positively impacting your role and the organisation as a whole.
Quiz Summary
0 of 15 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 15 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 15
1. Question
1. Using a gentle, non-threatening tone to ask someone to speak quieter and to calm down so you can hear what they are saying, is one effective way of de-escalating a challenging caller?
CorrectIncorrect -
Question 2 of 15
2. Question
2. Keeping things in perspective and understanding that sometimes the outcome of a situation is outside of my control can be an effective way to manage stress.
CorrectIncorrect -
Question 3 of 15
3. Question
3. Because of the nature of my work, I often feel overwhelmed and ill-equipped in how to effectively de-escalate a challenging caller.
Please type one of the following responses True, False, Partly True
CorrectIncorrect -
Question 4 of 15
4. Question
4. Self-awareness is:
CorrectIncorrect -
Question 5 of 15
5. Question
5, Being aware of my feelings helps me understand how others might perceive my emotions.
CorrectIncorrect -
Question 6 of 15
6. Question
6. I often put off difficult calls, as an example; prioritising other tasks and leaving the tough calls until the end of the day.
Please type one of the following responses True or False
CorrectIncorrect -
Question 7 of 15
7. Question
7. When making a difficult call to an injured colleague (e.g., to relay unwelcome news), it is best to make the call personal. Meaning, I will try to find a way to connect with the colleague on a personal level and then relay the bad news.
CorrectIncorrect -
Question 8 of 15
8. Question
8. I will always try to examine both sides of an issue to ensure I better understand the perspective of the other person before my own.
Please type one of the following responses True or False
CorrectIncorrect -
Question 9 of 15
9. Question
9. Similar to IQ, the skills that make up emotional intelligence can only be marginally increased.
CorrectIncorrect -
Question 10 of 15
10. Question
10. I manage remote work well most of the time. Some examples might be setting routines, taking a lunch break, and having an end of day routine where I turn my monitor off at 5.30 pm and go for a walk.
Please type one of the following responses True, False, or Unsure
CorrectIncorrect -
Question 11 of 15
11. Question
11. Perceptual errors impact upon employees, colleagues and the organisation as they hamper proper decision making.
CorrectIncorrect -
Question 12 of 15
12. Question
12. Developing a plan of action prior to making a challenging call is something I often take the time to do.
Please type one of the following responses True or False
CorrectIncorrect -
Question 13 of 15
13. Question
13. I understand there are different types of aggressive callers which requires me to
CorrectIncorrect -
Question 14 of 15
14. Question
14. I regularly engage and prioritise my self-care.
Please type one of the following responses True or False
CorrectIncorrect -
Question 15 of 15
15. Question
15. The VIA Character Strengths is
CorrectIncorrect